Our business and call centre
We’ve been enabling Australian businesses to take the best possible care of their customers since 2003, from the smallest of start-ups to nationwide franchise operations.
More than taking your calls.
Advanced systems. Experienced Australian agents. Custom scripts and fail-safe protocols. Find out about everything that sets us and our 24/7/365 call centre apart.
24/7 365
Unlike our competitors, we don’t believe in standardised packages and offshore call centres. Instead, we believe the key to looking after customers – our clients and their customers – is customisation.
We tailor our solutions and the team at our purpose-built 100-seat Australian call centre to your business, scaling our services to deliver a seamless customer experience, while minimising your costs.
What’s more, we do it all as openly and transparently as possible, from our all-inclusive per-call costs (no hidden surcharges), through to detailed reporting and providing online access to recorded calls.
Our culture, our difference
We’re different because we don’t just answer hundreds of thousands of calls every year. We assist customers. Personally. Considerately. Consistently. In short, we treat your customers as if they were our own, which we do by:
How we do it
- Hiring the best talent
No offshore call centres. No here-today-gone-tomorrow backpackers. We painstakingly recruit and develop customer care professionals.
- Training and retaining our people
Our customer care agents stay with us because we support and look after them, and it shows in the way they look after your customers.
- Investing in the best technologies
From our best-practice processes, to our industry-leading call management systems, we’re continually investigating and investing in new technologies.
- Adhering to ‘100% redundancy’
Just as we design fail-safe scripts and protocols with clients, we have set up our systems to ensure a consistent, interruption-free service, 24/7/365.
- Being agile
Our flat organisational structure ensures we’re able to evolve rapidly, whether we’re embracing new technologies, or adapting our services to suit clients’ changing needs.
- Saving you money
No hidden after-hours, weekend or public holiday surcharges. No sneaky call limits. Just the services you and your customers need, tailored to minimise your costs.
Our people and your customers
Because our agents are Australians with a talent for customer care and the life experience to prove it, you can relax knowing that every call we handle for your business is a positive experience.
We don’t see ourselves as a simple outsourced service, but an extension of your business. We take the time to understand your operations, design tailored scripts and protocols, and use state-of-the-art systems to ensure every interaction is exactly what you and your customers expect.
The result is a seamless customer experience that’s as personal as it is professional, and a business solution that ensures you never miss a call, prospect or opportunity to impress your customers.
Let's talk
Experience the difference yourself
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